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Customer Service Agent Position
Job Description & How to Apply Below
Embark on a fulfilling career as a Customer Service Agent at Teleperformance in Waterloo, Ontario. Your expertise will help resolve customer inquiries and enhance overall satisfaction.
This role requires a strong communicator with at least two years of customer service experience. You will handle over 100 calls each day while ensuring compliance with industry standards and Key Performance Indicators. Your understanding of technology and empathy will facilitate effective interactions with customers.
Key Responsibilities:
• Answer an average of 100+ calls every day
• Achieve service targets through effective communication
• Provide suitable solutions tailored to customer needs
• Demonstrate empathy while managing customer concerns
• Keep accurate documentation of customer interactions
Requirements:
• High school diploma is mandatory; post-secondary is a plus
• At least 2 years of experience in customer service
• Strong verbal communication and empathy
• Proficiency with Microsoft Office and CRM tools
• Must be available for full-time, on-site work in Waterloo
Drive customer satisfaction by applying your skills at Teleperformance in Waterloo.
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