Head of Customer Service & Community
City of Thunder Bay is seeking a Manager – Customer Service to lead the delivery of a centralized customer service model for municipal services. You will guide strategy, champion a customer‑focused culture, and align cross‑departmental processes for consistent service across the organization.
You will shape staff development, ensure accessibility and inclusion, and report on performance while collaborating with senior leaders and council to continuously improve the customer experience.
The following opportunity is for a Head of Customer Service & Community Experience with Anishinabek Employment & Training Services.
Step into the Head of Customer Service & Community Experience role at Anishinabek Employment & Training Services in Northwestern Ontario, Canada and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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