Customer Support Hockey Enthusiasts
Job in
Brantford, Ontario, K3R, Canada
Listed on 2026-10-06
Listing for:
FloSports, Inc.
Full Time
position Listed on 2026-10-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Join Flo Sports as a Customer Support Representative, where your passion for hockey meets technology. Support customers with real-time issue resolution and enhance the sports streaming experience.
As a frontline support professional at Flo Sports, you will play a vital role in ensuring customer success. This position emphasizes your skills in problem-solving, communication, and technical support, allowing you to assist passionate fans and partners alike. You will navigate various channels including phone, email, and chat to address client needs swiftly.
Key Responsibilities:
• Resolve inbound client issues through calls and support tickets
• Troubleshoot customer inquiries across multiple platforms
• Log all support interactions in the customer portal
• Promote quick and accurate information delivery
• Work with partners on admin tools and platform usage
Requirements:
• Previous customer service experience required
• Knowledge of ice hockey is a plus
• Strong problem-solving abilities
• Proficiency in English for communication
• Flexibility for rotating shifts, including evenings
Bring your passion for hockey and technology to support the Flo Sports community.
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