Customer Service Agent at Airline

Provide exceptional support as a Customer Service Agent at our airline's check-in counter. This role emphasizes professionalism and flexibility to meet customer needs promptly and effectively.

We are looking for a dedicated Customer Service Agent who excels in face-to-face interaction and phone communication. The ideal candidate resolves inquiries, manages complaints, and supports customers with booking and operational processes. Your commitment to exceptional service, strong attention to detail, and ability to handle stressful situations will lead to customer satisfaction.

Key Responsibilities:

• Answer customer inquiries in person and over the phone

• Compute ticket costs and manage baggage receipts

• Complete daily sales reports for accounting

• Assist passengers at the check-in counter

• Provide timely support during irregular operations

Requirements:

• High school diploma or GED equivalent

• Experience with Microsoft Office Suite

• Previous customer service experience preferred

• Ability to obtain transportation security clearances

• Physically able to lift up to 50 lbs

Leverage your communication skills and customer service expertise to create positive experiences for airline passengers.