Customer Service Specialist in Waterloo

Elevate customer interactions as a Customer Service Representative at IDEX in Waterloo, ON. This role focuses on ensuring exceptional service for distributors and end users through effective order processing and communication.

As a Customer Service Representative in the Value Stream department at IDEX, you will provide critical support to channel partners and customers. Your responsibilities include processing orders efficiently and coordinating warranty claims while maintaining accurate records. Collaborating across teams is essential to deliver a seamless customer experience.

Key Responsibilities:

• Provide responsive support to channel partners and end users

• Accurately process customer orders and resolve issues

• Communicate order status and availability effectively

• Coordinate warranty claims and material returns

• Maintain customer records within ERP and CRM systems

Requirements:

• 2-4 years of relevant customer service experience

• Proficiency in Microsoft Office, ERP, and CRM systems

• Technical sales or manufacturing support experience is preferred

• Strong communication and organizational skills

• Adaptable in a fast-paced environment

Enhance your skills in customer relations and support at IDEX in Waterloo.