Casino Host- Casino

Casino Host – 1 Year Contract – Brantford Casino

We are looking for a Host to build and maintain relationships with VIP and high‑value guests, deliver exceptional service, and drive loyalty and incremental revenue at Brantford Casino.

• Build and manage a personal Book of Business of VIP guests, providing personalized attention and executing VIP requests.
• Monitor guest activity, gather preferences, and tailor memorable experiences.
• Promote property events and use targeted sales and tele‑marketing strategies to increase engagement and visitation.
• Drive revenue growth by recognizing and rewarding play, approving comps, and identifying new business opportunities.
• Proactively contact guests via phone, e‑mail, and social channels to strengthen relationships and generate repeat visitation.
• Assist in planning and executing VIP events on‑site and off‑site, ensuring seamless guest experiences.
• Use CRM tools to analyze guest activity, recommend reinvestment strategies, and collaborate with marketing and operations teams.
• Promote responsible gaming practices, report concerns, and comply with all licensing and safety regulations.

• Post‑secondary education or equivalent combination of education and experience.
• Minimum 2 years of guest/customer service experience; casino hosting, hospitality, sales, or tele‑marketing preferred.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Proven ability to meet outreach and sales goals using telemarketing and prospecting strategies.
• Experience or understanding of casino table games, loyalty programs, and player tracking systems preferred.
• Excellent problem‑solving, guest service, and ability to work under pressure in a fast‑paced environment.
• Self‑motivated with strong organizational and time‑management abilities.
• Solid knowledge of MS Office and CRM systems.
• Additional language skills or bilingualism is an asset.
• Flexible schedule, including evenings, weekends, holidays, and peak periods.
• Valid driver’s license (travel between sites may be required).
• Ability to obtain and maintain a Gaming License.

• Inclusive and collaborative work environment that encourages creativity and celebrates success.
• Access to cutting‑edge technology and tools to deliver exceptional guest experiences.
• Opportunity to learn from diverse industry leaders and build a network of professionals.
• Freedom to innovate and contribute to new ways of improving service.
• Commitment to an accessible and respectful workplace.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability. Great Canadian Entertainment is committed to promoting an inclusive, accessible environment where all employees and customers feel valued, respected, and supported.