Part-time Guest Services Representative- Casino Flamboro
Listed on 2026-10-23
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Entertainment & Gaming
Customer Service Rep, Event Management & Planning, Event Staff/ Venue Crew -
Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Event Staff/ Venue Crew
Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
PositionSummary
Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
KeyAccountabilities
- Answers guest services switchboard; informs or re-directs calls accordingly
- Greets guests in person; offers information on the facility, events and promotions
- Promote and administer the Elements Re wards Loyalty program
- Assisting with the execution of onsite events, promotions and entertainment initiatives
- Responds to, resolves or escalates issues as required
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- High School Diploma
- Minimum 2 years of experience in customer service; gaming experience an asset
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours
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