Customer Experience Associate

Customer Experience Associate

Work Location: Orillia, Ontario, Canada
Hours: 15
Line Of Business: Personal & Commercial Banking
Pay Details: $22.00 - $27.21 CAD

At TD Canada Trust, we are the frontline of TD Bank. We build deep and lasting relationships with customers through broad customer service transactions and provide information, advice, and solutions to existing and prospective TD customers. At the branch, we understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• Go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• Dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.