Technical Solutions Development Manager, Compute, Google Cloud

Share Technical Solutions Development Manager, Compute, Google Cloud

Google place Waterloo, ON, Canada

X This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

This posting is for an existing vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. In most instances, this position requires in-person interviews as part of the hiring process.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• Experience troubleshooting and advocating for customer needs, and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, performance)
• Experience with Linux/Unix systems and debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.

• Experience working with large-scale distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience working directly with AI/ML computing hardware, including GPUs or other accelerators.
• Experience with ML frameworks (e.g., Tensor Flow, PyTorch), and understanding of the AI/ML training and inference life-cycle.
• Familiarity with containerization and orchestration technologies like Kubernetes or Slurm in an on-prem or cloud environment.

Our Solutions Developers for AI Infrastructure own complex customer issues and provide specialized support to other teams. As a part of a global team that provides 24x7 support to ensure customers can seamlessly deploy their AI and ML workloads on AI Infrastructure products, you will ensure we have the expertise, tools, and processes to resolve deep technical issues customers encounter. You will handle customer escalations by combining business acumen with technical skills, develop team members into highly skilled troubleshooting experts who can diagnose a wide variety of issues within the hardware and software boundary within minutes.

You will lead operational excellence within the team with a focus on reliable execution, help drive business growth by recognizing and advocating for our customers’ challenges related to AI deployments.

Our Solutions Developers for AI Infrastructure own complex customer issues and provide specialized support to other teams. As a part of a global team that provides 24x7 support to ensure customers can seamlessly deploy their AI and ML workloads on AI Infrastructure products, you will ensure we have the expertise, tools, and processes to resolve deep technical issues customers encounter. You will handle customer escalations by combining business acumen with technical skills, develop team members into highly skilled troubleshooting experts who can diagnose a wide variety of issues within the hardware and software boundary within minutes.

You will lead operational excellence within the team with a focus on reliable execution, help drive business growth by recognizing and advocating for our customers’ challenges related to AI deployments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $174000 - $178000 (CAD) + 20% bonus target +…