IT Support Manager
Job in
Brantford, Ontario, K3R, Canada
Listed on 2026-10-05
Listing for:
Magnet Forensics
Full Time
position Listed on 2026-10-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, Cybersecurity
Job Description & How to Apply Below
Elevate the IT support experience as a Manager at Magnet Forensics, overseeing a global team and enhancing technology solutions. This hybrid role emphasizes leadership and employee satisfaction.
As the IT Support Manager, your leadership will drive a customer-focused IT team delivering responsive and efficient support. With a strong emphasis on performance metrics and continuous improvement, you will collaborate with cross-functional teams to resolve issues and implement proactive solutions. Your technical acumen will help ensure that employees have the best tools available.
Key Responsibilities:
• Lead a diverse team across various locations
• Supervise tech procurement and asset management
• Equip shared work spaces with reliable technology
• Manage smooth onboarding and offboarding processes
• Implement efficient ticket resolution strategies
Requirements:
• Bachelor's degree in IT or similar field
• Proven leadership in customer-centric IT processes
• Experience in IT systems and software
• Strong analytical and communication skills
• Customer feedback leveraging expertise
Shape the future of IT support at Magnet Forensics through innovation and teamwork.
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