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Job Description & How to Apply Below
Join Open Text as a Client Experience Program Manager to enhance client feedback initiatives. This on-site position emphasizes data management and CX best practices for impactful outcomes.
As part of Open Text’s dedicated team, you will focus on evolving the measurement of client experiences and understanding their needs. Utilize your experience with feedback management platforms to create meaningful insights that guide strategic decisions. This role requires a blend of analytical strengths and operational excellence to refine client journeys.
Key Responsibilities:
• Administer and manage client feedback systems effectively
• Design and maintain insightful CX reports and dashboards
• Collaborate with teams to develop KPIs and measurement strategies
• Analyze quantitative and qualitative feedback for actionable insights
• Create narratives and recommendations from complex data
Requirements:
• Degree in business, analytics, or related field
• Proficient with Forsta or comparable feedback systems
• Knowledge of CX practices and effective survey implementation
• Strong analytical and communication skills for data presentation
• Detail-oriented with a focus on data integrity
Contribute to Open Text’s mission by translating client needs into actionable strategies that drive success.
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