Client Service Specialist - AdminAdvantage

Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the Admin Advantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions.

As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you.

We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference.

• Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
• Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
• Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
• Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
• Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients.
• Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.

• Experience in the finance and/or insurance industry, including end-to-end management of client portfolios.
• Strong Office 365skills.

• Knowledge of Group Benefit sand Admin Advantageisan  asset.
• Provenexperiencein service delivery, operations, or client managementwithinafast-paced,evolving environment.
• Strong leadership and communication skills,withtheabilitytoinfluence andcollaborateacrossteams.
• Analyticalmindsetwitha focus onproblem-solving.
• Passion fordeliveringexceptionalclientexperiencesanddrivingmeaningfulchange.
• Abilitytomanagemultipleprioritiesandadapttoshiftingbusinessneeds.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます…