Associate Product Support Specialist
Opentext
- The Information Company
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
Opentext- The Information Company
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
OPENTEXT - L'ENTREPRISE DE L'INFORMATIONOpen Text est un leader mondial dans le domaine de la gestion de l'information, où l'innovation, la créativité et la collaboration sont les éléments clés de notre culture d'entreprise. En tant que membre de notre équipe, vous aurez l'occasion de col laborer avec les entreprises les plus réputées au monde, de vous attaquer à des problèmes complexes et de contribuer à des projets qui façonnent l'avenir de la transformation numérique.
L'IAavant tout. Tourné vers l'avenir. Centré sur l'humain.
Chez Open Text, l'IA est au cœur de toutes nos activités : elle stimule l'innovation, transforme le travail et donne plus de moyens aux travailleurs du savoir numérique. Nous recrutons des talents que l'IA ne peut remplacer pour nous aider à façonner l'avenir de la gestion de l'information. Rejoignez-nous.
The OpportunityFull time in Waterloo office As An Associate Product Support Specialist, You Resolve Difficult Customer Issues And Contribute To The Overall Growth Of The Business And Your Peers. With Great Training, Effective Leadership, Smart Processes, Timely Communication, Regular Coaching, And a Strong Support System You Will Be Spared No Effort In Your Pursuit Of Continued Success. You Will
- Achieve high levels of customer satisfaction when responding to customer requests via phone or email
- Troubleshoot technical and non-technical issues with the tools and skills after product training, often working issues that could not be resolved at previous support levels
- Ensure customer has best product that suits their needs
- Provide guidance to fellow Associate Product Support Specialists
- Participate in the content creation lifecycle for support documentation
We are looking for people who are interested in continued growth in their technology career with Open Text. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Product Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide.
YouAre Great At
- Delivered advanced technical and account support to customers via phone and email, resolving complex issues including missing data, system functionality, and escalated technical concerns.
- Investigated and troubleshot high-priority cases independently, utilizing CRM systems, knowledge bases, and technical resources to drive timely resolution and customer satisfaction.
- Collaborated with Engineering, Development, and cross-functional support teams to elevate complex issues, reproduce defects, test fixes, and identify…
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