Opentext - The Information Company
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management.
YOUR IMPACTA Technical Support Specialist role at Open Text is more than just a support position, it's an opportunity to make a meaningful impact on the success of our enterprise customers. As a key member of our global support organization, you will play a critical role in resolving complex technical challenges, delivering exceptional customer experiences, and ensuring customers maximize the value of their Open Text solutions.
Working collaboratively across teams and business units, you'll help drive customer satisfaction, troubleshoot high-priority issues, and contribute to the continuous improvement of our products and services in a fast-paced, rewarding environment.
The Role Offers
- Resolving complex technical issues in all areas of assigned Open Text software products by analysing logs, researching issues, debugging scripts or recreating problems in-house.
- Focusing on the customer experience and minimising customer effort. Representing Open Text in customer communications via telephone, email, or using remote solutions (Teams, Skype, Web Ex etc) to find resolutions to presented technical problems.
- Demonstrating curiosity and driving your own learning, pursuing new knowledge continuously to keep current with industry and product changes.
- Identifying and reporting software defects and feature requests.
- Authoring as well as update articles to contribute to our Product Knowledge Base.
- Working independently in a self-motivated fashion, as well as collaborating when necessary on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
- Meeting established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.
- Other duties and projects as assigned by management.
- Experience in a technical support, application support, or development environment, supported by a related degree or equivalent practical experience.
- Strong technical knowledge of Windows operating systems, relational databases (Oracle, SQL Server, PostgreSQL), and web application servers such as Tomcat and NGINX; knowledge with UNIX/Linux is required.
- Experience with programming and scripting technologies including SQL, Java, and JavaScript, along with containerization platforms such as Docker and Kubernetes.
- Exposure to customer communications management solutions such as Exstream, Stream Serve, or…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).