Join to apply for the Business Analyst role at NAVBLUE, an Airbus Company.
We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization.
Main Responsibilities- Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup
- Perform system training for customers prior to go-live/system adoption, supporting the customers’ existing methodology to provide adequate training
- Handle escalated customer support tickets as required
- Gain customer acceptance by explaining or demonstrating features and operational improvements:
- Provide Training Webinars, Q&A, and Master Classes
- Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
- Provide support to Production and Support teams as required
- Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
- Act as a customer advocate/representative and feed the Product organization with customer queries on advanced product functionality
- Support other Navblue Organizations with review and update of product materials, including but not limited to:
Customer-Facing Documentation, Marketing Materials, FAQs, etc. - Support other products as a BA when needed
- Bachelor’s Degree or equivalent training
- 5 years of experience in the Aviation industry
- Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller
- Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems
- Must work effectively with others in a team environment as well as work independently with little supervision.
- High level of communication skills and effective interpersonal skills - essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization.
- Strong time management and organizational skills.
- Must possess strong analytical/critical thinking skills.
- Comfortable in the dynamic atmosphere of a software organization
- Must possess superior product knowledge as it relates to the product suite
- Must be able to establish and maintain strong relationships.
- Must possess strong presentation skills and be able to communicate professionally in written English (responses to emails and RFPs, submitting reports, etc.)
- Demonstrated computer proficiency
- Must be able to travel internationally – up to 30% of the time
- Being part of Airbus Network
- Flexible hours
- Hybrid working environment (3 days in office)
- Free parking
- Vacation Days (15 - 25)
- Professional Development Day
- Christmas shut down
- Summer core hours
- Strong work-life balance
- Casual dress code
- Competitive group benefits plan
- Strong focus on mental health support benefits
- 5 Sick Days
- 2 Personal Days
- RRSP matching program
- Life Insurance
- Employee stock ownership plan
- Maternity & Paternity benefits
- Referral program
- Rewards and Recognition program
- Training and Development Support
- Monthly Lunch and Learns
- Fitness & Wellness reimbursement
- An active social committee
- Organized Volunteer Events
- Game room, including a flight simulator!
- Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
- Active Inclusion & Diversity Committee
- And much more!
We thank all applicants for applying. Only selected applicants will be contacted.
Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or…
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