Cloud Strategy Lead, Strategy, Systems, and Intelligence

Cloud Support Strategy Lead, Strategy, Systems, and Intelligence

Sunnyvale, CA, USA;
Waterloo, ON, Canada; +3 more; +2 more

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

This posting is for a new vacancy.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Waterloo, ON, Canada;
Mexico City, CDMX, Mexico;
San Francisco, CA, USA
.

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
• Experience in leading commercial modeling, service design, or portfolio management for a global organization.
• Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
• Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

• MBA or advanced degree.
• Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors.
• Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch).
• Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience.
• Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering.

Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey.

Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.

The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $194000 - $198000 (CAD) + 20% bonus target + equity…