Job Description & How to Apply Below
Elevate IT services with the City of Thunder Bay as a Networks Technology Client Support Specialist. This full-time role emphasizes Active Directory and user assistance.
In this position, you will be providing comprehensive client support, focusing on maintaining network software access and resolving user issues. You'll actively collaborate with IT experts and contribute to the implementation of new solutions to enhance the technology landscape for users in the community.
Key Responsibilities:
• Maintain Active Directory and user access documentation
• Resolve client issues and manage support calls
• Document resolutions in the Call Management System
• Collaborate with IT teams for solutions
• Develop and conduct user training sessions
Requirements:
• Degree or Diploma in computer science or equivalent
• Prior experience in an IT client services environment
• In-depth knowledge of network repository support
• Superior communication skills and problem-solving expertise
• Familiarity with relevant software and tools
Leverage your IT support skills to enhance client service in Thunder Bay's City Manager's Office.
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