Job Description & How to Apply Below
Drive performance and customer retention in Open Text's Premium Support team. This managerial role focuses on effective leadership in technical support and account management.
As the Premium Support Delivery Manager for Open Text, you will oversee the success of key accounts and lead a dedicated team. Your main responsibilities include managing customer delivery while promoting high technical support standards. Engage with senior stakeholders to explore upsell opportunities and spearhead service improvement initiatives within the team.
Key Responsibilities:
• Ensure successful customer delivery and service renewals
• Facilitate team mentoring for escalations and requests
• Collaborate with sales teams for new opportunities
• Foster relationships with internal and customer leadership
• Drive global service improvement projects
Requirements:
• Bachelor’s degree with 3+ years in management
• Strong understanding of Premium Support practices
• Ability to motivate staff and improve customer loyalty
• Willingness to travel for role-related needs
• Leadership capabilities in change management
Contribute to digital transformation as a Premium Support Delivery Manager at Open Text.
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