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Bilingual French Technical Support Specialist
Job Description & How to Apply Below
Geotab, a leading IoT company, seeks a Technical Support Specialist with bilingual proficiency in French and English. Your main responsibilities will include diagnosing technical issues, assisting customers and partners, and maintaining detailed documentation. You will work in a 24/7 support environment, contributing to customer service excellence while managing various technical inquiries.
Key Responsibilities:
• Troubleshoot hardware and software issues for Geotab products
• Provide support via phone, chat, and email
• Diagnose connectivity and installation inquiries
• Document support cases from start to resolution
• Collaborate with internal teams on complex issues
Requirements:
• Fluent in English and French, both written and verbal
• 1-3 years' experience in technical support
• Strong problem-solving skills
• Proficiency in Excel and data tools
• Flexible to work various shifts
Enhance your technical expertise while ensuring customers get the support they need with Geotab.
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