Business Systems Consultant, Technical , Release Governance & Operations

Position: Business Systems Consultant, Technical Change, Release Governance & Operations
## Business Systems Consultant, Technical Change, Release Governance & Operations Apply:
Waterloo, Ontario:
Toronto, Ontario:
North York, Ontario:
Full time:
Posted Today:
JRYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.  At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.  When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.  Discover how you can make a difference in the lives of individuals, families and communities around the world.

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* Job Description:

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* About the role:

** The e-Business team within Application Operations Support (AOS) provides operational support services that help ensure the reliability of IT applications and seamless digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we find new and better ways to deliver value to Sun Life.

We are seeking a technically experienced Business Systems Consultant, ideally with a background in software engineering, application development, Dev Ops, or production support, to provide technical governance for changes entering staging and production environments. This role reviews application and infrastructure changes across the digital ecosystem; identifies code, architecture, environment, sequencing, and deployment dependencies; and partners with delivery teams to reduce implementation risk, production conflicts, and service disruptions.
** What will you do?
**** Change Management Governance
*** Provide governance for digital ecosystem deployments to staging and production environments, ensuring that quality standards are met across applications and infrastructure.
* Collaborate with stakeholders to reduce implementation failures and outages, identify architecture-related conflicts, and governs change records through implementation.
* Ensure that clear contingency and back-out plans are in place.
* Lead technical change-review discussions, ensuring that risks, dependencies, ownership, implementation sequencing, and go/no-go decisions are clearly documented.
* Prepare clear, concise reports for senior leadership.
** Disaster Recovery Support
*** Partner with stakeholders to ensure that disaster recovery plans remain current.
* Support and facilitate disaster recovery weekend activities.
** What do you need to succeed?
*** Strong knowledge of business systems analysis principles and best practices.
* Strong communication and requirements-elicitation skills, with the ability to work effectively with diverse stakeholders and present to large groups.
* Strong facilitation skills, including the ability to keep groups focused, surface and address issues, ensure all perspectives are heard, and guide collaborative decision-making.
* Self-directed and organized, with the ability to manage a high volume of complex, concurrent changes while maintaining review quality.
* Strong leadership and relationship-management skills, with the ability to provide clear governance over change records.
* A strong IT background. Although this is not a hands-on software development position, the successful…