Customer Service and Logistics Coordinator; English and French

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility.

With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.

Reporting to the Logistics Manager, the Customer Service & Logistics Coordinator acts as a central point between sales, operations, drivers, production, logistics, and customers to ensure effective management of orders and deliveries.

This role combines responsibilities related to order coordination, inventory tracking, delivery planning, and operational support to ensure reliable supply and efficient execution of daily operations.

The incumbent plays a key role in managing operational priorities, coordinating deliveries, and maintaining a high level of service and efficiency.

• Monitor inventory levels at tanks and customer sites and place replenishment orders as required.
• Create and manage orders in SAP based on established schedules, received purchase orders, or communications from sales and operations teams.
• Plan, schedule, and coordinate trucks for deliveries according to operational priorities and customer needs.
• Optimize delivery routes to reduce mileage and improve transportation efficiency.
• Keep information up to date in routing tools, delivery tracking systems, and internal systems.
• Verify delivery tickets and quantities delivered following shipments.
• Adjust, close, and invoice orders in SAP based on actual quantities delivered.
• Maintain reports on open orders, delivery schedules, and daily operational follow-ups.
• Communicate proactively with sales teams, logistics coordinators, drivers, field technicians, and plant managers.
• Identify and promptly communicate risks that could impact deliveries, inventory levels, or operations.
• Maintain data accuracy in SAP and operational systems.

• Bilingual in French and English required.
• College diploma (DEC) in administration, logistics, supply chain, or a related field.
• Experience in logistics coordination, operations, transportation, dispatch, or order management.
• Experience with SAP or another ERP system.
• Strong proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience in a manufacturing, industrial, or transportation environment (an asset).

• Regular working hours from Monday to Friday
• Comprehensive benefits package with company-paid premiums for the "Core" package
• Career development and training opportunities
• Life insurance, disability coverage, and wellness program
• Retirement programs
• Paid vacation and personal days off!
• Employee discounts on Sika products
• Education reimbursement for employees
• Employee referral program
• Uniforms and safety equipment provided

We will give you everything you need to excel in your role. You will enjoy a rare combination of autonomy and camaraderie while being part of a professional team. We will entrust you with responsibilities and provide an environment that supports professional development and career growth. From there, we will trust you to do whatever it takes to achieve exceptional results.

If you go above and beyond, we will reward you with unparalleled support, a team of business developers, and technical support experts.

Sika is committed to creating a work environment that supports, inspires, and respects…