Lead, Production

Position Summary

Return Pro is looking for a team oriented, driven, and energetic Production Lead. The Production Lead is responsible for assisting in supervising teammates in a logistics and assembly environment. This position plans and assigns work, implements policies and procedures, and recommends improvements in production methods, equipment, operating procedures and working conditions.

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

• Ensure effective teammate relations
• Provide teammate coaching and development
• Balance quality, productivity, cost, safety, and morale to achieve positive results in all areas
• Leads departmental performance measures, including visual controls, and provides regular progress reports to the Facility Manager
• Leads department priorities
• Track absenteeism and timekeeping
• Follows standard work methods
• Results‑driven and time management
• Great communication and critical‑thinking skills
• Practices safe work habits to ensure production is as efficient and safe as possible
• Help identify cost/time‑saving measures to increase production on the line

• A high school qualification or equivalent
• Experience in manufacturing would be advantageous
• Forklift certification required
• Knowledge of health and safety laws
• Excellent knowledge of equipment used in the manufacturing process
• Ability to frequently and repetitively bend, lift and reach to install parts of varying size and weight overhead
• Knowledge and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
• Attention to detail, accuracy, and task completion
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Ability to act with integrity, professionalism, and confidentiality
• Demonstrated initiative
• Ability to think creatively and problem solve when faced with new challenges
• Ability to work independently, multi‑task, and deliver quality work in an efficient manner
• Ability to manage competing priorities
• Ability to succeed in a team environment

• Frequently required to walk, bend, lift, and reach overhead.
• Ability to repetitively lift, push, and carry 20–35 lbs.
• Ability to work overtime and weekends, as needed.
• Comfortable working in a fast‑paced, team‑based production environment.

• Meeting or exceeding production throughput and accuracy goals.
• Maintaining high teammate engagement and retention.
• Compliance with safety and quality standards.
• Consistent execution of SOPs and effective use of Paycom for workforce management.
• Demonstrated improvements in efficiency and cost savings over time.