Quality Assurance Supervisor

Position Overview

Germiphene Corporation, a Young Innovations company and Health Canada‑licensed manufacturer of dental pharmaceutical and natural health products, is hiring a Quality Assurance Supervisor. Reporting to the Quality Manager, this hands‑on leadership role is accountable for the day‑to‑day health of the QMS, including investigations, annual product reviews, KPI trending and SOP authorship across both Drug GMP and ISO 13485 / MDSAP frameworks.

The Supervisor leads a team within the QA Department and is responsible for the supervision and development of assigned staff to drive timely, defensible closure of deviations, CAPAs and out‑of‑specification events. They are expected to strengthen the QMS through KPI trending, SOP authorship and continuous improvement work that reduces repeat failures and supports audit readiness.

• You like structured problem‑solving and the satisfaction of getting a real root cause.
• You write clearly and plainly, and you can defend what you wrote in front of an auditor.
• You are comfortable juggling several investigations, CAPAs and deliverables at once and pushing each forward without losing the thread.
• You enjoy working with people across Operations, QC, RA and R&D, and you can mentor junior staff on RCA and quality documentation.
• You are comfortable leading a small team, and you see developing your direct reports as part of how quality improves.
• You want to see the impact of your work – in this role, your investigations and trending directly shape how the site improves.

• Medium‑sized company – just enough to get things done and see your impact.
• Health, dental and vision coverage; group RRSP; parental leave; statutory holidays; paid time off; short‑ and long‑term disability insurance; employee assistance program and more.
• Real ownership from day one. You will lead investigations end to end, author SOPs that go into production, and see your trending work shape decisions across the site.

• You will report to the Quality Manager and work closely with QA, QC, Operations, Regulatory Affairs and R&D colleagues at the Brantford site, as well as Young Innovations corporate Quality counterparts at our sister facilities.

• Lead investigations of deviations, out‑of‑specification results, non‑conformances, product complaints and rework events; apply structured root cause analysis tools (Fishbone, 5 Whys, FMEA) and author clear, defensible investigation reports; drive all investigation CAPAs to closure, including verification of effectiveness; identify systemic issues across investigations and escalate to the Quality Manager as appropriate.
• Lead Annual Product Quality Reviews for assigned products, including data compilation, trending and conclusions on process state of control; coordinate Annual Summary Reports with Regulatory Affairs including literature searches and adverse‑event data review; support pharmacovigilance data collection and prepare Issue‑Related Summary Reports at the request of Health Canada or the VP Quality.
• Author, revise and approve SOPs and forms within delegated authority; track and report on quality KPIs informed by complaint trends and deviation/OOS history; identify improvement opportunities and partner with Operations and QC to eliminate recurring failures; lead internal audit response and act as subject‑matter expert during external audits under the direction of the Quality Manager; mentor and provide technical guidance to QA Associates and shop‑floor QA staff on investigations, RCA and documentation.
• Supervise assigned quality department direct reports, including day‑to‑day workload assignment and prioritization; conduct performance reviews and provide ongoing coaching and feedback to support individual development; identify training needs and coordinate or deliver GMP and role‑specific training for direct reports; raise performance concerns to the Quality Manager as appropriate.