Customer Service Specialist

Position: Customer Service Specialist at Michaels
Become a Customer Service Specialist at Michaels in Brantford, ON, focusing on customer satisfaction and efficient store operations. Assist shoppers with great service and checkout experiences.

This position requires you to provide excellent customer service as part of the Michaels team. You'll guide customers in locating products, execute efficient cash handling, and assist with store stock management, including unloading and maintenance.

Your role will promote customer engagement through our rewards programs, all while ensuring the store remains well-merchandised.

Key Responsibilities:

• Engage customers in product location and solution offerings

• Manage fast and friendly checkout processes with cash handling

• Educate customers on our Rewards program and VOC survey

• Participate in product stocking and store recovery efforts

• Support safety programs and compliance measures

Requirements:

• Preferred experience in retail or customer service

• Ability to stand and maneuver throughout the store

• Skills for heavy lifting and high-access tasks

• Adherence to operational procedures and safety standards

• Positive communication and teamwork skills

Help elevate Michaels' customer experience through dedicated service and efficient store management in Brantford.