Crisis Supervisor

Hours: 37.5 hours
-Sunday to Thursday (Sun 9-5, Mon 8-4, Tues 9-5, Wed 11-7, Thurs 11-7)

Start Date: As soon as possible (Vacant Position)

Location: Brantford, ON

We are seeking a compassionate and experienced Crisis Supervisor to support the delivery of responsive, client-centered crisis services within the Addictions and Mental Health sector. In this leadership role, you will supervise direct service staff, support safe and effective service delivery, and help ensure clients, families, caregivers, and community partners receive timely, coordinated, and strength-based support. Reporting to the Manager, the Crisis Supervisor plays a key day-to-day program coordination, staff coaching, case consultations, and the ongoing development and evaluation of program activities.

• Provide non-clinical supervision, coaching, scheduling support, and day-to-day guidance to direct service staff.
• Support staff performance, development, accountability and engagement through effective supervision and communication practices.
• Support clients through strengths-based service planning, advocacy, crisis intervention, safety planning, referrals, education, follow-up, andshort term stabilization support.
• Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
• Maintainaccuratedocumentation,clients files, reporting requirements, and data integrity
• Promote collaboration across programs, departments, referral sources to support coordinated service delivery.
• Contribute to a safe,cleanand respectful work environment by supporting health and safety practices andidentifyingrisks and concerns.
• Complete required training,maintain current knowledge of best practices, and support continuous improvement in crisis service delivery.
• Facilitate and/orparticipatein department and sector case management meetings

• College diploma in Social Services;
  University degree in Social Sciences preferred
• Minimum 2 years’ experience working with individuals, groups and/or families affected by addictions and mental health conditions and specific experience in a leadership role
• Must have experience assessing forsafety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments toidentifystrengths, needs and level of risk, and case management
• Knowledge of evidence-informed best practicescrisisservicedelivery and the ability to respond effectively in high-pressure situations
• Must have access to reliable transportation, as some travel may be required
• Mediation / Conflict Resolution / Leadership training preferred.

• Join a collaborative team dedicated to reducing stigma and improving access to support.
• Use your leadership skills to coach,mentorand support staff in meaningful direct service work.
• Contribute to responsive crisis services that promote safety,dignity and hope.
• Work alongside other programs and community partners to strengthen service coordination and client outcomes.
• Be part of an organization that values continuous learning, professional growth, and quality improvement.
• Salary:
  
  Starting at $56,784.00annually.
• Benefits:
  
  Comprehensive health, dental, vision, and travel insurance, with options fully paid forFull Timestaff.
• Time off: 3weeks’ vacation,60 hoursof personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.

We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant.

We are grateful to have the…