Transit Operator; Specialized & Conventional); Part-Time

The City of Thunder Bay
provides exceptional quality of life to those wholive, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay isrich in people and resources, and connects Northwestern Ontario to the world. We valueourhigh quality of lifeand promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

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Under the general supervision of the Supervisor, safely operate conventional and/or specialized/on-demand transit vehicles in accordance with established routes and schedules with a varying number of stops. Provides courteous service and responds to customer enquiries concerning transit information.

• Provides excellent customer service and public relations to transit customers and the general public.
• Operates City buses and/or vans and transports passengers safely according to Thunder Bay Transit and Lift+ routes, schedules and procedures.
• Transports and assists passengers with accessibility needs, which under the specialized service program may include escorting/providing assistance to passengers door-to-door and maneuvering & securing mobility devices such as wheelchairs.
• Responsible for collecting fares, ensuring the safety of all passengers and documenting all incidents.
• Issues properly validated transfers and checks the validity of all transfers and passes.
• Responds to customer inquiries concerning transit services; provides information and assists passengers in a courteous manner.
• Provides assistance to passengers with accessibility needs and language barriers, and deals with other passenger issues as per Transit policies and procedures.
• Checks and reports on condition of buses before leaving depot and at such other times as may be designated or required.
• Enters information as to time, mileage, defects, and other pertinent information on Daily Bus Report.
• Surrenders vehicle to relieving operator, or drives to depot at the end of run.
• Completes accident or incident reports, passenger counts, or other reports as required.
• Receives, reports, and forwards "lost and found" articles to depot.
• Performs such other related duties as may be assigned.

• Grade 12 education
• At least one (1) year of frontline customer service experience, including regular direct interaction with the public through face-to-face and/or telephone communication.

• Must have the ability to effectively evaluate customer related situations and determine the best course of action
• Must be safety conscious, risk adverse, and cautious
• Excellent customer service skills with the ability to interact with the public in a courteous and tactful manner
• Ability to understand accessible transportation service delivery and the requirements of travelers with disabilities
• Must be resilient, exhibit self-control, accommodating of others, and inclusive
• Personal neatness and a commitment to customer service excellence is essential
• Ability to communicate effectively, including the ability to issue and accurately comprehend written/oral information and instructions
• Must possess attentiveness, good judgment, safe driving habits, and an ability to deal with all kinds of people in varying circumstances with minimum supervision
• Must possess and maintain a valid Class "G" Ontario Drivers Licence, or equivalent
• Must meet the definition of a…