Customer Success Specialist

At Clarks Heating, Air, Plumbing & Electrical , we’re committed to providing dependable service and a great customer experience. We’re looking for a Customer Success and Retention Specialist to respond to digital customer requests, coordinate follow-up, assist with scheduling, support retention efforts, and work with internal teams to resolve customer concerns.

If you’re organized, tech-savvy, a strong communicator, and enjoy helping people, we’d love to hear from you.

Respond to customer requests through email, website forms, digital agents, and other online channels.

Assist with escalated customer concerns and coordinate follow-up.

Support online scheduling, priority service calls, and maintenance visits.

Maintain accurate customer records and follow-up details in Service Titan.

Work with internal teams to resolve customer concerns and improve the customer experience.

Identify opportunities to strengthen customer retention and improve digital processes.

• Previous experience within HVAC, Plumbing or Electrical industry strongly preferred

Strong written and verbal communication skills.

Organized, dependable, and able to manage multiple priorities.

Comfortable handling a high volume of digital customer inquiries.

Comfortable learning technology and CRM systems.
Service Titan experience is a plus.

Customer-focused with a professional and approachable communication style.

Strong attention to detail and follow-through.

High school diploma or equivalent.

$17-24 per hour (based on experience)

Weekly pay every Friday

Medical, dental, and vision insurance

HSA with company contribution

Company-paid life and AD&D insurance

Short- and long-term disability coverage

401(k) with company match

Paid time off and holidays

Employee discounts and referral program

Training and opportunities for growth

Full-time, in-office position in Braselton, GA , with flexibility needed to support peak customer service hours.

Equal Opportunity Employer
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