Scheduler, Administrative​/Clerical

The pay for this position is between $20.50-$24.75 per hour.

The Supported Scheduler supports safe, timely, and person-centered care by coordinating and managing appointment scheduling across multiple departments and service lines. Serving as a key liaison between individuals served, providers, and care teams, this role ensures accurate and efficient scheduling aligned with clinical protocols, provider availability, and payer requirements. The Supported Scheduler helps improve individuals’ access, supports smooth clinic operations, and contributes to an overall positive experience.

• Coordinate individuals served scheduling, including scheduling and rescheduling individuals; managing no‑shows and cancellations; maintaining and prioritizing the waitlist for unassigned individuals; and conducting outreach to fill open appointment slots created by no‑shows or last‑minute cancellations.
• Scheduling appointments across multiple divisions and service types in accordance with prescribed treatment, clinical recommendations, and the scheduling template.
• Serve as a primary point of contact for individuals served, families, referral sources, and internal care teams regarding scheduling needs.
• Monitor schedule accuracy and proactively resolve double bookings, conflicting appointments, or incomplete information.
• Delivering high quality, compassionate customer service that supports a positive patient experience.
• Verify demographics, insurance coverage, and compliance prior to scheduling.
• Manage high priority and urgent appointments according to clinical guidelines.
• Provide patients with clear pre-appointment instructions, including preparation, location details, and documentation requirements (insurance card, guardianship).
• Assist individuals served in navigating telehealth tools, patient portals, and appointment reminders.
• As necessary, use de‑escalation skills and trauma informed communication when supporting individuals.
• Notify staff of schedule changes, cancellations, or emergent issues affecting the care of individuals served.

• Thorough knowledge of the agency’s electronic medical record, scheduling policies and procedures and an understanding of billing regulations
• High attention to detail with consistent accuracy in individual served records and appointments.
• Demonstrated ability to recognize potential problems and to take appropriate preventive or remedial action in coordination with supervisor.
• A conscientious and organized work pattern which elicits the confidence of individuals served, co-workers, external contacts and program managers.
• Collaboration and cooperation with other members of the scheduling team, with a demonstrated commitment to group problem solving.
• Maintain confidentiality of patient information in accordance with HIPAA and organizational policies.
• Demonstrated commitment to continuous process improvement.
• Acting in accordance with all agency policies.
• Clear, precise and timely written and verbal communication skills, with fast accurate typing and data entry skills.
• Meeting established expectations for productivity, timely task completion and accuracy.
• Appropriate and timely use of supervision.
• Demonstrated ability to effectively resolve workplace conflict.
• Demonstrated respect for all individuals, applying trauma‑informed communication and de‑escalation skills when addressing challenging situations.
• Demonstrates, models, and actively supports the agency’s mission, values and philosophy of care.
• Communicates necessary information to supervisors and senior leadership.
• Contributes to an open and trusting work environment.
• Demonstrated ability to set appropriate boundaries with self,…