Regional IT Director, East Region Information Technology

** POSITION SUMMARY
** As part of a small number of IT Directors accountable for all resort technology across Alterra Mountain Company, this Regional IT Director provides direct technical and managerial leadership for the IT teams at every destination within an assigned region.

Reporting to the Vice President, IT Resort Operations, this role owns the performance, cost, and reliability of the technology that keeps our resorts running, and serves as the senior IT partner to each resort's President and COO. This role is responsible for translating business strategy into technology outcomes while representing resort needs within Alterra's enterprise IT organization and to Alterra's Shared Services organization.

Operating across multiple sites, the Director sets direction across the four pillars of resort technology: IT Operations, Infrastructure, System Administration, and Business Application Management. This role directly leads a distributed regional team of on-site technicians and specialists together with regionalized systems and network administrators. The Director is accountable for regional operating and capital budgets and for the successful integration of newly acquired resorts.

Success is measured in stability, resiliency, operational efficiency, and business partnership at scale.
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* Location:

This Regional IT Director will oversee our East Region and can be based at either Stratton Mountain Resort or Sugarbush Resort in Vermont.
**** ESSENTIAL DUTIES
** Strategic & Organizational Leadership
* Set the technology vision and multi-year roadmap for the region and chair resort IT Steering Committees to align technology investment with each resort's business strategy.
* Serve as the senior technology advisor to resort Presidents and COOs, identifying opportunities for business-process improvement, operational efficiency, and productivity.
* Represent the region in OneIT executive strategy, shaping enterprise standards and common platforms while advocating for resort needs.
* Lead enterprise initiatives across the region, directing regional teams to deliver consistent, high-quality outcomes at every resort.

Operations & Service Delivery
* Own operational performance across the region — system and network uptime, mean time to remediate, and project delivery — holding teams to common SLAs and service standards grounded in ITIL best practices.
* Drive operational efficiency and improve cost-to-serve, measured by year-over-year labor against work volumes (tickets, servers, and infrastructure).
* Direct escalation management for significant regional incidents, ensuring clear communication to business stakeholders and enterprise teams.
* Oversee the four pillars of resort technology delivery: IT Operations (desktop, Point-of-Sale, guest-experience technology, and networking/server support);
Infrastructure;
System Administration; and Business Application Management — product setup, configuration, and pricing across lift tickets, rentals, food & beverage, retail, lodging, and e-commerce.

Infrastructure & Capital Planning
* Direct long-term infrastructure capital planning for the region — networking, server, and on-site guest technology — balancing reliability, scalability, and cost.
* Partner with Capital Development and real-estate teams to embed IT standards early in resort expansion and development projects.
* Manage vendor relationships for server operating systems, database technologies, backup and recovery solutions, and storage/server hardware, leading long-term contract negotiations as needed.

Financial Stewardship
* Own regional operating (OpEx) and capital (Cap Ex) budgets: forecast requirements, build the annual budget, manage expenditures, analyze variances, and initiate corrective action.
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