Lead Case Manager

Join to apply for the Lead Case Manager role at Senior Solutions Vermont (Council on Aging for Southeastern Vermont)

This range is provided by Senior Solutions Vermont (Council on Aging for Southeastern Vermont). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$58,000.00/yr - $62,000.00/yr

Position Summary

The lead case management supervisor, working primarily out of our Brattleboro, VT location, shall provide supervisory oversight of the direct service and administrative functions of the case management team funded by the Older Americans Act and Medicaid Choices for Care. With assistance from the operations director, the lead case management supervisor is responsible for providing guidance to individual team members regarding the best practices for service delivery and for compliance with required documentation.

The lead case manager supervisor is also responsible for assisting with the hiring, onboarding and training of new case managers. The role includes developing and maintaining professional relationships within the agency and with multiple community partners. The lead case management supervisor provides assessment, documentation, and reports program activities to sponsoring agencies and promotes community and public relations and education. This role has the potential of supervising case managers throughout our service region depending on the needs of the agency.

Essential Functions Of Position

• Administer the planning and implementation of the case management services provided by the agency.
• Responsible for the assignment of referrals from the Help Line and LTCCC’s concerning self-neglect, Choices for Care Medicaid long-term care and Older American Act clients.
• Function as a person-centered thinker who can determine what is important to and important for older Vermonters and Senior Solutions, ensuring delivery of person-centered services to each client.
• Provide direct assistance to ensure the orientation, training, and supervision of Brattleboro staff and others when appropriate.
• Timely and high-quality completion of all required performance evaluations.
• Administer the monitoring, evaluation and reporting of data as required by the agency and the VT Department of Disabilities, Aging, and Independent Living
• Utilize proficient writing and computer skills/attention to detail/multitask and prioritize responsibilities.
• Stay informed regarding legislative and regulatory issues related to entitlement programs.
• Attend meetings/trainings as required.
• Perform other duties as assigned by the operations director.

Other Functions Of Position

• The position will be based in Brattleboro, expected to maintain a work schedule of M-F.
• Develop agenda for, co-facilitate, and document monthly case management meetings.
• Be responsive to all case managers on the Brattleboro team.
• Provide direct supervision and support to assigned staff to ensure high-quality service delivery and alignment with organizational goals. Provide timely, constructive, and strength-based feedback to staff, addressing both areas of excellence and opportunities for growth. Conduct at least monthly one on ones with all direct reports, annual performance reviews and quarterly performance check-ins.
• Serve as a member of the agency’s leadership team, providing strategic guidance and collaborative leadership, including supporting alignment across the agency’s programs, strategic planning, and policy and process development to ensure agency effectiveness and advance the organization’s mission and impact. Under the direction of the Executive Director, represent the organization in public forms, with stakeholders and community partners.
• The position may eventually include supervisory oversight of our Complex Care team.
• Model professional attitudes and behavior possess a positive outlook, emotional stability, insight, and compassion.
• Model cultural competency, inclusivity, and respect in all interactions, upholding the organization’s commitment to dignity, equity, and compassion.
• Demonstrate ability to recognize…