Case Manager

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LOCATION: Within commuting distance of Brattleboro, Vermont

REPORTS TO: Executive Director

STATUS: Part-time, non-exempt. Average 25 hrs/week, $26/hour. This is a year contract as of start date with intention to extend dependent on funding.

Benefit package
: paid holidays, vacation, and sick time provided, plus a $3,400/annual pre‑tax healthcare benefit (ICHRA or FSA).

FLEXIBLE START-DATE: mid-January 2025

Job Summary: The Case Manager will provide direct client services to asylum seekers in Southern Vermont to support a positive resettlement experience and assist clients towards self‑sufficiency. They will act as the primary contact and liaison between current and prospective CASP clients, the Executive Director, interns, volunteers, service providers, and other community stakeholders. The position provides assessment of social work‑related needs, linkage to services, accompaniment, advocacy for individual access to services, volunteer and intern coordination, grant writing support, as well as developing case management operational systems, best practices and reporting processes.

This role is responsible for engaging and building relationships with CASP clients–including managing client communications and creating clients' case plans and monitoring their progress, with the end goal of community integration and eventual independence from CASP services. With the support of the Executive Director, they will assist clients in identifying and navigating a broad range of social services, public benefits, and resources to meet individual needs and goals.

They will work closely with hosts, staff, interns, volunteers, CASP’s Board of Directors, and community partners to build a welcoming, supportive, respectful, and safe environment.

Our new Case Manager will be a strong critical thinker with the ability to juggle competing priorities and pivot in a rapidly changing immigration landscape. They will be an excellent communicator, community builder, compassionate service provider, and collaborative and supportive teammate. A successful candidate will have respect and humility regarding cultural differences and a willingness to learn how to effectively be an ally across axes of difference.

This role is perfect for someone passionate about upholding the rights of people seeking asylum and a drive to support asylum seekers on their journey to building an independent life in Southern Vermont.

Responsibilities and Duties:

Client Management:

• Act as primary contact with asylum‑seeking clients, working with them to assess their needs and create case management and self‑sufficiency plans under the direction of the Executive Director. The process involves an initial assessment, developing a tailored action plan with specific steps, and routine check‑ins to monitor progress and make adjustments. Key strategies include skill‑building workshops (like budgeting or job readiness), teaching clients how to advocate for themselves, and connecting them with community resources and support groups.
• Provide individualized support through direct services and referrals. Enroll and assure follow up with clients and their families needing connection to resources related to health (including insurance enrollment and facilities), ESL, public school, food programs, vocational training, etc.
• Advocate on behalf of clients to ensure they receive appropriate services and support, and help them understand their rights and navigate complex social service systems. Accompany and interpret (or find interpretation services) for clients as needed to meetings with health, education, legal, and social service systems such as medical appointments, school enrollment, ICE check‑ins, employment services, etc.
• Support clients in obtaining and maintaining housing and employment, serving as a liaison between potential and current employers, landlords, and CASP clients.
• Have in‑depth knowledge of clients’ cases and legal status to fully understand, identify, and communicate priorities, high‑need areas, strategic direction, legal implications, and financial…