JR-SF Integration Business Analyst​/Consultant Lead

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

We are looking for a Senior Business Analyst / Product Owner to support a Salesforce Life Sciences Cloud (LSC) implementation for a global pharmaceutical company.

The client is implementing LSC across its US business unit and product portfolio, including oncology and other therapeutic areas.

The role is focused on the business and functional side of the implementation. You will work closely with Commercial Sales & Marketing stakeholders to understand business processes, identify requirements and gaps, prioritize needs, and translate them into clear requirements for the Salesforce delivery team.

You will also collaborate with developers and other technical team members throughout implementation.

Location: US, Canada, or LATAM
Domain: Pharmaceutical Commercial Sales & Marketing
Engagement: Freelance B2B, ~50% initially with potential to increase to 100%
Work format: Fully remote

• Work closely with Commercial Sales & Marketing stakeholders to understand business needs and CRM processes;
• Gather and analyze requirements and identify gaps between current processes and the future LSC solution;
• Translate business needs into user stories, functional requirements, acceptance criteria, and priorities;
• Support product ownership and backlog prioritization throughout the LSC implementation;
• Support CRM capabilities related to customer/HCP engagement and commercial processes;
• Facilitate alignment between business stakeholders and Salesforce delivery teams;
• Work with developers and other technical team members to support implementation and delivery.

• Strong Senior Business Analyst / Product Owner background;
• Strong experience within the pharmaceutical / life sciences industry;
• Hands-on functional knowledge of Salesforce Life Sciences Cloud (LSC);
• Experience supporting pharma Commercial Sales & Marketing, rather than primarily R&D/Clinical functions;
• Understanding of customer/HCP engagement and commercial CRM processes;
• Strong requirements gathering, gap analysis, stakeholder management, and backlog/prioritization experience;
• Ability to work effectively between business and technical teams.

• Experience with Veeva CRM / pharma commercial CRM;
• Salesforce certifications;
• Experience working across multiple therapeutic areas, including oncology.

We call ourselves CTzens — a combination of the company's name and the word "citizen." This concept reflects who we are as coworkers and as people. Join our team and enjoy the perks that come with it:

• Stay connected through online team events, celebrations, and charity initiatives;
• Get recognized for your impact — earn CT points and exchange them for awesome merch.