Senior Onboarding Consultant

Employer Industry: Software as a Service (SaaS)

• Opportunity for career advancement and growth within the organization
• Remote work flexibility, allowing you to work from a designated location
• Chance to help customers realize business results and drive their success
• Collaborative and supportive work environment focused on innovation
• Engage with a diverse portfolio of customers across North America and LATAM

• Deliver a best-in-class customer onboarding experience to accelerate customer value realization
• Manage onboarding engagements from kick-off to project completion while ensuring outstanding customer experiences
• Tailor solutions to meet customer needs based on their business objectives
• Identify opportunities for increased customer value and adoption of the platform
• Guide customers in building and testing their use cases while providing ongoing support

• Bachelor's Degree
• 5+ years of customer service experience in the Software as a Service industry
• Business-level proficiency for written and spoken English
• Fluency or native proficiency in Portuguese and Spanish
• Experience in customer-facing, advisory, support, or consulting delivery roles

• Strong technical capability and knowledge of adult learning principles, particularly in software
• Experience implementing, onboarding, or training in the Software as a Service industry
• Extensive project management experience with a proven track record of successful project delivery
• Ability to develop and present messages to both technical and non-technical audiences
• Creative problem-solving skills and the ability to navigate through ambiguity and change