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Technical Support Systems Analyst IT Consultant IT Project Manager

Senior Service Delivery Lead - Global Incident Management

Job in Brazil, Clay County, Indiana, 47834, USA
Listing for: Lemongrass Consulting
Full Time position
Listed on 2025-11-27
Job specializations:
  • IT/Tech
    Technical Support, Systems Analyst, IT Consultant, IT Project Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
An established industry player is seeking a Senior Service Delivery Manager to enhance customer support experiences. This role involves collaborating with diverse teams to manage incidents, drive process improvements, and ensure customer satisfaction. You will be the key point of contact for escalations, leading initiatives to streamline operations and enhance service delivery. The ideal candidate will possess strong stakeholder management skills and a solid understanding of ITIL processes.

Join a dynamic team in a forward-thinking environment where your contributions will make a significant impact on service excellence and customer success.
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Position Requirements
10+ Years work experience
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