IT Specialist System Integration

About PROBAT

For more than 155 years, PROBAT has stood for pioneering spirit and innovative strength in the coffee industry. Through targeted acquisitions in the food processing sector, intensive technology transfer within the group and the expansion of a global service network, PROBAT has developed into a leading full-service provider for the food industry. The company plans, develops and manufactures machines, turnkey production plants, environmental technologies and intelligent control systems with integrated smart data management.

With around 1,200 employees at locations in Germany, Brazil, Canada, India, Italy, Scotland, the Netherlands and the United States, as well as a presence in over 40 countries, PROBAT offers its customers comprehensive solutions, excellent service and in-depth industry knowledge – worldwide and from a single source.

You are responsible for receiving, processing, and documenting IT support requests, providing global assistance with technical issues, analyzing and resolving hardware and software errors, supporting the installation and maintenance of IT systems, and working closely with external service providers.

Location: Emmerich am Rhein

Organizational Structure: The position is part of the Administration & Business Services / Global Information Technology department and reports directly to the department/division management.

Team Size: You will work as part of a team of 13 colleagues (m/f/d).

International Connections: Due to the global structure of our corporate group, regular coordination and project work take place within intercultural teams.

• Processing and documenting IT support tickets as part of the internal help desk (1st and 2nd level)
• Managing the IT hotline and acting as the first point of contact for technical issues raised by our employees worldwide
• Analyzing and troubleshooting hardware and software problems
• Providing support for the installation, configuration, and maintenance of IT systems
• Collaborating with external IT service providers

• Completed training in IT or comparable qualification
• Professional experience in IT support or helpdesk would be an advantage
• Good knowledge of Windows operating systems, Office applications, and network technologies
• Team spirit, service orientation, and German and English language skills appropriate for the position for providing IT technical advice to our employees
• Independent and structured way of working

• A strong team in a future-oriented company
• An attractive salary package
• Flat hierarchies and direct communication
• Structured onboarding and individual development
• Flexible working hours and the possibility of mobile working depending on the area of responsibility
• Modern working environment with international projects

We look forward to receiving your compelling application through this portal!