Technical Support - Accounting & Finance

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As an Associate Technical Support, you will …

• Serve as the primary liaison between Oracle Net Suite and customers (e.g., Accounting / IT staff & leaders) to respond to their questions about the Order to Cash and Procure to Pay process (e.g., sales, purchasing, invoicing, payment). Facilitate customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• Provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
• Work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication.
• Utilize AI-powered tools and platforms to support data analysis, business insights and improve workflow efficiency.
• Stay up-to-date with developments in both AI technology and accounting practices to recommend innovative solutions.

• You understand core accounting principles and have an analytical approach to troubleshooting.
• You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking. You are passionate about delivering results that make a difference for our customers.
• You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support.
• You are confident in your ability to manage competing priorities and multiple tasks. You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
• You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction. You are a collaborator who understands the importance of teamwork when getting the job done.
• You leverage AI tools to automate tasks, analyze data, and support decision-making processes, ensuring increased efficiency and innovation within daily operations.
• You have a Bachelor’s Degree in business/accounting/finance.

• An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
• An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.
• Career growth options that support your skills and passions.
• Competitive salary and benefits.

Career Level - IC1