Core+ Expert; Spanish

Employer Industry: E-Signature and Contract Lifecycle Management

Why consider this opportunity:

• Career advancement and growth within the organization
• Work remotely from a designated location offering flexibility
• Supportive and collaborative work environment
• Positive impact on customer satisfaction and software adoption
• Engage with cutting-edge technology in agreement management solutions

• Provide support for the employer's Intelligent Agreement Management (IAM) and associated services
• Resolve escalated cases from support channels involving customer-reported issues
• Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap
• Utilize support tools and resources to gather data and track affected documents
• Collaborate with cross‑functional teams to ensure alignment and enhance customer experience

• Bachelor of Science degree in Computer Science, Engineering, or related technical discipline
• 2+ years of SaaS troubleshooting experience in a Technical Support capacity
• Experience with modern markup and programming languages such as XML, C#, Python, PHP, or JavaScript/jQuery
• Experience with troubleshooting in a web‑based environment, including HTTP, JSON, IIS, HTML, and CSS
• Proficiency in documenting troubleshooting steps and providing updates on case statuses

• Ability to troubleshoot regular expressions and complex data validation rules
• Expertise with web‑based applications, web service APIs, and monitoring tools
• Familiarity with structured query languages such as SQL and SOQL
• Effective communication skills with various audiences, including customers and peers
• Familiarity with JIRA and Salesforce

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