Salesforce Product Manager​/Business Analyst, Brazil

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits including health and dental insurance, childcare assistance, and extended paternity leave
• Profit sharing and results participation
• Continuous learning platform and partnerships with online learning providers
• Supportive work environment with a focus on inclusion and well-being
• Chance to work with cutting‑edge Salesforce technologies and AI solutions

#Technology #Salesforce #AI #Career Opportunity #Diversity And Inclusion

• Lead requirements gathering, analysis, and documentation for Salesforce Financial Services Cloud enhancements and implementations
• Partner with business stakeholders to identify pain points and opportunities for optimization
• Design and document business processes, user stories, and functional specifications for development teams
• Manage the product roadmap and backlog for Salesforce initiatives, prioritizing features based on business value
• Provide ongoing support and guidance to end users, serving as a Salesforce FSC subject matter expert

• 5+ years of experience as a Business Analyst or Product Manager working with Salesforce implementations
• Strong understanding of Salesforce Financial Services Cloud for call center and customer service operations
• Proven ability to gather requirements from diverse stakeholders and translate them into technical specifications
• Experience with Salesforce configuration, including workflows and custom objects
• Excellent analytical, problem‑solving, and communication skills in English

• Call center experience in the mortgage servicing industry
• Familiarity with mortgage servicing workflows and compliance requirements
• Experience with Salesforce AI capabilities, including Agentforce or Einstein
• Understanding of AI/ML concepts and their application in customer service
• Experience evaluating AI outputs for accuracy and compliance considerations

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