Technical Support Specialist; Brazil

Why Consider This Job Opportunity

• Opportunity to work with a high-growth startup backed by leading investors
• Engage in a dynamic environment focused on customer success and technical support
• Collaborate with various teams to enhance customer experience and support efficiency
• Chance to develop and refine technical skills in front-end development
• Actively participate in creating technical support resources for merchants
• Contribute to an innovative platform that empowers Shopify brands

• Provide responsive and effective chat and email support to merchants during onboarding and ongoing maintenance
• Complete onboarding tasks for merchants, including front-end development on Shopify storefronts
• Install and customize Okendo widgets, and address front-end bugs
• Collaborate with the development team to communicate customer feedback and identify product enhancements
  
  Participate in cross-functional projects to improve overall customer experience

• 3+ years of experience in a customer-facing support role with a technical specialization
• Proficiency in front-end technologies such as HTML, CSS, and Java Script
• Strong written and verbal communication skills to engage technical and non-technical users
• Ability to troubleshoot, debug, and problem-solve effectively
• Demonstrated sense of responsibility and accountability in all tasks

• Familiarity with SaaS platforms and experience with Hubspot or similar CRM
• Previous experience in e-commerce or with Shopify-specific platforms
• Strong understanding of industry trends and emerging technologies

#Ecommerce Technology #Customer Support #Technical Support #Shopify #Career Growth

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