Senior Manager, North America e-Commerce & Order Management - ONSITE

Company:
Beckman Coulter Diagnostics

Location:

Brea, CA

Employment Type:

Full Time
Date Posted: 12/04/2025
Job Categories:
Internet/E-Commerce, Executive Management, Web Technology

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics
, one of Danaher's 15+ operating companies, our work saves lives and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision‑making we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System, which makes everything possible.

The Senior Manager, e‑Commerce & Order Management for North America will lead and oversee the entire order management process to ensure efficiency, accuracy, and customer satisfaction. This role is vital in driving strategic initiatives to optimize order fulfillment processes, collaborating with cross‑functional teams, and implementing best practices to support business growth and operational excellence. Additionally, this position will have oversight for North America Commercial Operations, ensuring that these orders are managed effectively to meet customer needs.

This position reports to the Vice President of Client Services‑North America and is part of the Client Services Leadership Team located in Brea, CA
, and will be ONSITE five days a week.

• Lead and develop high‑performing teams: Provide strategic leadership and mentorship to the order management team across the US and Canada, fostering a culture of accountability, continuous improvement, and operational excellence.
• Oversee end‑to‑end order management and customer experience: Manage the full order lifecycle from processing to fulfillment ensuring accuracy, timeliness, and customer satisfaction. Build and maintain strong relationships with strategic customers to address inquiries and resolve issues effectively.
• Drive strategic planning and digital transformation: Develop and implement scalable strategies to optimize order management processes, reduce lead times, and enhance service quality through technology integration and omnichannel solutions.
• Collaborate cross‑functionally to enhance operations: Partner with sales, supply chain, finance, and customer service teams to align on goals, manage supply, and improve the quote‑to‑cash cycle across North American operations.
• Monitor performance and optimize resources: Establish and track key performance indicators (KPIs), deliver insights to senior leadership, and ensure effective resource planning to meet current and future demand across the region.

• Bachelor Degree with 14+ years of experience or 12+ years with a Masters Degree
• 4+ years experience directly leading a team and demonstrated past success in building high performing teams with a focus on people development
• Experience with Order Management Software Systems, including AI, automation and OCR
• Experience with process improvement and DBS, or lean six sigma

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of…