HVAC Dispatcher

Work Schedule

Tuesday-Friday 10:00AM – 7:00PM

Saturday 8:00AM – 5:00PM

Are you a master of multitasking with a knack for communication? Do you thrive in fast‑paced environments where every second counts? Join Service Champions as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers’ homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

• Coordinate service requests and schedule dispatch to field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor schedules closely and make real‑time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet operational demands.
• Work closely with other departments to streamline processes and improve service delivery.

• 2+ years of dispatching experience; call center experience highly preferred.
• Industry experience in HVAC, plumbing, electrical, or other service‑based fields is a plus.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
• Proficiency with basic computer applications and call‑center software;
  Service Titan experience is a plus.

• Hourly pay with bonus potential.
• Health insurance:
  Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off:
  Vacation, holidays, and sick leave.
• Training and development:
  Ongoing opportunities for professional growth and advancement.
• Company culture:
  Supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay Range: $22 USD – $26 USD

Service Champions is a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Recognized as one of Orange County’s top places to work, many employees share that they love working here and the opportunities for growth it offers.

Not Applicable

Full-time

Technology, Information and Internet, Software Development, and IT Services and IT Consulting

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.