Call Center Representative - Engagement Heritage

Call Center Representative - Engagement Heritage

Join to apply for the Call Center Representative - Engagement Heritage role at Providence

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members and helps them navigate through the managed care system. This position is responsible for resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• 2 years in a customer service environment.
• Basic MS Windows, Excel, Word, and Outlook experience.

• Experience in a healthcare setting.
• Customer service experience in a managed care environment.
• IDX experience.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Requisition : 405211
• Company: Providence Jobs
• Job Category: Customer Service
• Job Function: Administration
• Job Schedule: Full time
• Job Shift: Day
• Career Track: Admin Support
• Department: 7520 PT ENGAGEMENT HERITAGE SVS
• Address: CA Brea 955 W Imperial Hwy
• Work Location: St Jude Heritage Medical Grp-W Imperial Hwy Brea
• Workplace Type: Hybrid
• Pay Range: $24.00 - $30.29

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and more.

We are proud to be an Equal Opportunity Employer. We are committed to an environment free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by law. Our commitment to diversity is core to our mission.