Collections Team Lead

Job Description

Performs collections of delinquent accounts by contacting customers via phone, email, & fax. Fields incoming calls from customers and sales representatives. Resolves issues with incorrect billing amounts and purchase orders. Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers. (Also called Accounts Receivable.)

• Associate degree (A.
  
  A.) or equivalent from a two-year college or technical school;
• or four years of related experience and / or training; or equivalent combination of education and experience.

• This individual must have strong written and verbal communication skills.
• Must possess excellent analytical and critical thinking skills.
• To perform this job successfully, an individual must have moderate skills in Excel, Word, and Outlook. Oracle and SAP experience is preferred.
• Ability to communicate effectively with all levels of management, customers and other staff members. Fluency in Spanish or French is a plus.
• The individual should be a self‑starter that takes initiative, has the ability to multi‑task in a fast‑paced environment, be detail oriented and maintain a high level of accuracy and efficiency.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose : to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry‑leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.