MMA Sales Admin Manager

General Summary

The MMA Sales Admin Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. MMA Sales Admin Manager's are responsible for delivering great member service along with Private Training Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time‑keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.

MMA Sales Admin Manager's are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7 day a week availability including both mornings and nights.

• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

• Sell and Conduct Private Training & Small Group Training with Members
• Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and responsible for completing sales of staff when needed through the Turn-Over process.
• Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff.
• Member prospecting in person/digital to generate complimentary consultations to sell personal training programs to.
• Ensures accurate administration of client programs, supplement purchases, measurement tracking, and workout programs. Arrives on time, prepared and attentive for training appointments.
• Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Responsible for achieving monthly revenue objectives set forth by the Company with regard to Private Training and Supplements.
• Reviews daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President of Fitness, and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administers company policies as they relate to the sales process.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Responsible for managing personal client scheduling and calendar coordination.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Oversee the full scheduling lifecycle for individual client appointments.
• Club Administration
• Works with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on‑track to attain daily, weekly and monthly financial goals.
• Sets monthly, weekly, daily goals, and objectives which are consistent with or above those of the Company. Conducts monthly, weekly, and daily meetings with the coaches to review performance and operations and offer direction, motivation, and guidance toward achieving personal and club goals.
• Handles member service matters such as providing tours of the Club, explaining services offered by the Coaching Department, and signing a member up for training agreements and appointments.
• Mediates member issues and concerns in a timely and effective manner, elevating issues when appropriate.
• Performs various administrative and housekeeping duties within assigned areas as needed.
• Alerts the Operations staff of repairs and maintenance needs in the club. Personally, conducts facility walk throughs daily.
• Supervises coach sales activities. Reviews agreements and prepares daily paperwork.
• Complies with operational procedures in the club and follows‑up with compliance checks through the monitoring of club systems and employee performance.

The MMA Sales Admin Manager will report directly to the Fitness Manager and/or General Manager. MMA Sales…