Shift Lead

Shift Lead

Job Description Position:
Shift Lead Pay Rate: $22 - $24 per hour

Location:

Report to:
Store ManagerCHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Benefits:

Hourly rate of $22 - $24/hr depending on experience

Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)401k with company match (Full-time employees)
Medical Benefits - 90% covered for full-time employees and 70% for dependents

Vision & Dental benefits - 100% covered for full-time employees

Paid training

Free Tea per shift

Flexible schedule

In this Shift Lead role, you will:

Daily Duties:

Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours

Manage the POS with cash handling and credit card transactions

Demonstrate an excellent level of customer service

Handle customer feedback with sincerity and professionalism

Lead by example by upholding company values and promoting a positive team culture

Assist managers in assigning barista staff tasks and delegation of duties per shift as needed

Aid with opening and/or closing store procedures and protocols

Leadership and Training:

Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service

Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
Participate and complete company trainings when necessary

Practice a high standard for hospitality and our mission to "make friends through tea"Assist in addressing customer complaints and de-escalation solutions

Will not be responsible for creation of schedules but may need to aid with call-off coverage as needed

Store Sales Performance:

Have some awareness of sales performance and assist operations where needed

Assist in marketing & promotion activities

Inventory Management:

Ensure store inventory is arranged and managed properly

Help to forecast inventory usage and delivery

Support management with ordering and receiving inventory as needed

Experience and Skills You Will Need:

Be a passionate tea lover

Barista experience: 1+ years (preferred)
Leadership experience: 1+ years (preferred)
Food Handling Certificate Needed (Company can assist)
Have excellent verbal and written communications skills

Fun personality that can add to the CHAGEE culture

Be a fast learner and enjoy working in a fast-paced environment

Work well as part of a team with strong work ethic

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis

Be willing to learn other responsibilities and ad-hoc assignments

Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential

Physical Requirements:

Position requires prolonged periods of standing and/or walking

May involve reaching, crouching, kneeling and stooping

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment

Frequently lift/move up to 25lbsShifts and Availability:

Morning/Day Shift Afternoon Shift Night/Evening Shift Weekends Don 't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!