Retail Fulfillment Associate, Brea - Flex

Brea, California, United States
- Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

21.46

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Fulfillment, Customer Service, Inventory Management, Retail Sales, Packing And Shipping, Hospitality, Teamwork, Communication, Attention To Detail, Point Of Sale Operations, Merchandising, Problem Solving

Retail

Description Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the heartsand minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such aspecial place to work.

Job Overview As a Fulfillment Colleague, you will play a key role in creating a seamless and personalized shopping experience for our omni-channel customers. This role combines sales floor engagement with back-of-house fulfillment responsibilities- selecting merchandise, packing and shipping online orders with care, and assisting with in-store and curbside pickup.

You’ll greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive. Your attention to detail, teamwork, and commitment to operational excellence willhelp drive sales, strengthen customer loyalty, and support overall store success.

This role goes far beyond just being a behind-the-scenes support colleague.

Here, the customer is at the heart of everything we do - every day, all day. Ifyou're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fitfor you!

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello.
  
  Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results.
• On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment.
• Throughout the day, they maintain a shoppable spaceby recovering the floorand fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
• They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. Behind the scenes, they wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day’s success.
• We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend…