Dealer Development & Support Representative- Canada

About Aventon

Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.

The Dealer Development & Support Representative is responsible for growing Aventon’s dealer network in Canada while ensuring existing partners receive exceptional support across sales, fulfillment, shipping, and warranty needs. This role manages inbound and outbound lead generation, brings new retailers into the Aventon ecosystem, and maintains strong, ongoing relationships with assigned partner shops.

You will act as both a growth driver (identifying, qualifying, and onboarding new dealers) and a relationship manager (supporting orders, tracking fulfillment, handling warranty requests, and maximizing dealer performance). This role sits at the front line for B2B sales in Canada, creating a seamless and revenue-generating partner experience.

• Manage inbound and outbound dealer leads across bike shops, sporting goods retailers, and specialty retail channels.
• Conduct outbound prospecting via phone, email, and other outreach methods to identify and qualify high-potential partners.
• Present Aventon’s value proposition and convert qualified prospects into onboarded retail partners.
• Serve as the initial point of contact for prospective dealers and guide them through the early stages of the sales funnel.
• Support special projects related to dealer expansion, promotions, and territory growth initiatives.

• Build and maintain strong relationships with assigned dealer accounts.
• Support dealers through onboarding, ordering, returns, and warranty processes.
• Proactively engage dealers to understand needs, forecast demand, and drive reorder activity.
• Provide product knowledge and sales support to help dealers effectively merchandise and sell Aventon products.
• Partner with Field Sales Representatives to align on territories, account performance, and growth opportunities.

• Meet or exceed monthly, quarterly, and annual sales and performance targets.
• Track account performance and develop strategies to increase reorder volume and dealer engagement.
• Share dealer feedback with Sales Leadership to support process improvements and product planning.

• Enter dealer orders and monitor progress through fulfillment and delivery.
• Assist with shipping inquiries, delays, and logistics issues.
• Support warranty claims and product-related troubleshooting.
• Ensure timely, accurate, and professional communication across all dealer interactions.

• Experience in sales, retail, or customer service; business development experience.
• Strong verbal communication skills with comfort in frequent phone-based outreach.
• Strong written communication skills and attention to detail.
• Comfortable using CRM systems, spreadsheets, and standard business tools.
• Strong organizational skills with a proactive, problem-solving mindset.
• Ability to manage both outbound prospecting and ongoing account relationships.

• Experience working with Zendesk or a comparable CRM/support tool.
• Knowledge of e-bikes, bicycles, or mobility products.
• Experience supporting retail partners, dealer networks, or B2B channels.
• Prior experience in a growing or high-volume sales environment

• DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.
• NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
• RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
• SOLUTIONS ORIENTED / SOLUTIONIZED – you can…