Host, Hospitality ​/ Hotel ​/ Catering, Server​/Wait Staff

Description

Gravity Haus is seeking an energetic, organized, and outgoing Host to be the first point of contact for our guests. As a Host, you’ll set the tone for an exceptional dining experience — welcoming guests warmly, managing reservations efficiently, and ensuring every guest feels seen and valued. You’ll play a vital role in keeping the flow of the restaurant running smoothly while embodying the Gravity Haus commitment to hospitality, connection, and community.

• Welcome guests warmly and create an inviting first impression by greeting everyone who enters the restaurant with enthusiasm and professionalism.
• Manage reservations and seating using Open Table (or other POS/reservation platforms), balancing guest preferences, wait times, and table rotation to maximize efficiency and guest satisfaction.
• Communicate wait times accurately and manage the waitlist with transparency and hospitality.
• Escort guests to their tables, providing menus and explaining any current features, specials, or experiences.
• Assist with special seating requests or accessibility needs to ensure every guest has a comfortable, inclusive experience.
• Collaborate with the service and management teams to ensure smooth guest flow and excellent communication between the front and back of house.
• Maintain cleanliness and organization of the host stand, entrance area, and dining room.
• Support the team by helping with side work, menu updates, and guest needs during peak service periods.
• Participate in pre‑shift lineups and team meetings, staying informed on menu changes, promotions, and events.
• Serve as a Gravity Haus ambassador, representing our values and sharing the Gravity Haus story with guests and members.
• Communicate effectively with managers about guest feedback, service issues, or opportunities to improve the guest experience.

• 1+ year of restaurant, hospitality, or customer service experience preferred.
• A naturally friendly, warm, and engaging personality.
• Exceptional communication, multitasking, and organizational skills.
• A calm and composed demeanor under pressure, even during high‑volume service periods.
• Professional appearance and demeanor consistent with a premium hospitality environment.
• Familiarity with Open Table or similar reservation systems preferred.
• Flexible availability, including nights, weekends, and holidays.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 lbs.
• Comfortable navigating a busy restaurant floor safely and efficiently.

Gravity Haus is a community‑driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values
, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All‑In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full‑time team members enjoy health insurance, a 401(k) with company match, and an All‑In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part‑time team member benefits vary.