Part-Time Customer Service Specialist

Part‑Time Customer Service Specialist – Rollins, Inc.

Join to apply for the Part‑Time Customer Service Specialist role at Rollins, Inc.

Part‑time position with full‑time opportunity, weekday afternoon hours. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise, building on over 125 years of protecting homes and businesses.

As a Customer Service Specialist
, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros, leading with empathy and a service mindset.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—training provided.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

Candidates must meet physical job requirements and safely perform the duties with or without accommodations:

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Able to regularly lift and/or move up to 25 pounds.

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills with various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

• Competitive earnings starting at $17–$18 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• You are interested in an opportunity with career potential in a reliable, recession‑resistant industry.
• You have a service‑oriented mindset that builds loyalty and trust with customers.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You want to keep learning, improving, and developing as a leader.
• You want to join a company that supports the community.
• You want a career with a purpose at a mission‑driven company that values:
• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

Entry level

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.