Patient Care Coordinator

Patient Care Coordinator – DASCO Home Medical Equipment

Apply for the Patient Care Coordinator position.

DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join us!

Competitive compensation based on industry standards, an excellent benefits package including 401(k) match with immediate vesting, health insurance (Medical, Dental, Vision), PTO increasing with tenure, holiday pay, and a fantastic company culture.

The Patient Care Coordinator ensures branch office services to patients and referrals including order processing, coordinating delivery of products and services, and patient education. The role also supports day‑to‑day branch operations such as inventory, records‑keeping, office maintenance, and regulatory compliance.

• Coordinates services for patients and referrals, including timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements, and related follow‑up to ensure service excellence.
• Prepares orders for timely and accurate billing.
• Delivers customer service via phone, email and face‑to‑face interactions; sets up and advises patients and caregivers on equipment, service options, care and maintenance of equipment, insurance coverage, payment options and other related information.
• Supports and/or manages branch operation functions such as inventory, records‑keeping, work reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
• Performs other duties as assigned by the branch office manager.

• High School diploma or GED equivalent.

• Associate’s degree in a related field.
• Six months experience in healthcare/medical/insurance/DME customer service role.

• Communication proficiency.
• Compliance.
• Customer service / client focus.
• Results driven.
• Stress management.

Full‑time;
Monday through Friday, 8:00 a.m. to 5:00 p.m.

This position has no supervisory role.

Primarily in a home or professional office environment with occasional time in a warehouse. Uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Demonstrates home medical equipment to patients when needed.

Employee is required to sit, frequently stand, occasionally climb or balance; stoop, kneel, crouch or crawl; frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Vision: close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

Not required daily but may be needed for occasional local deliveries; overnight travel may be required for continuing education and meetings at the corporate office.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Responsibilities may change at any time.

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Brecksville, OH